UPS experts and technology solutions have reduced our customs difficulties and improved the security of our shipments. UPS makes JMF and our customers happy.” - António Soares Franco
José Maria da Fonseca (JMF) is the longest established producer of table wines in Portugal. This family-run business’s passion and focus on perfection put Portuguese wines on the map. Today, 75% of the company’s top quality brands are exported to retailers in over 70 countries.
But as good as growth is for business, getting orders to customers around the world presented some challenges. Fulfillment on short notice was difficult and delays in customs were threatening timely deliveries, particularly to the United States and Canada.
JMF’s main focus was delivering wine on time. To help clear customs faster and easier, we integrated a combination of solutions designed to streamline the process—including freight, customs brokerage and package delivery.
JMF now has electronic customs clearance that begins before shipments even leave, which means they aren’t slowed down by paperwork or entry processing. Our expert brokers help them handle all the complexities of international trade and ensure the correct rating of taxes and duties. Furthermore with our advanced tracking technology, JMF can spend less time taking “where’s my order?” calls by monitoring shipments throughout their journey and proactively alerting customers of possible customs holdups or delays.
Shipments move smoothly through customs, and wine retailers and customers are happy in over 70 countries. That makes José Maria da Fonseca very happy.