On-time deliveries help YOOX make over one million customers happy.
“Unmatched on-time deliveries make YOOX’s one million customers happy. UPS makes me happy.” - Federico Marchetti
YOOX Group is the global Internet retail partner for leading fashion and design brands, attracting more than one million active customers across three continents and reaching over 100 countries worldwide.
It has established itself among market leaders with multi-brand online stores yoox.com, thecorner.com and shoescribe.com, as well as with numerous mono-brand online stores all “Powered by YOOX Group”.
In order to make sure its customers enjoy a fully localised shopping experience and excellent service worldwide, YOOX adopts a strong tailored local approach in spite of its global reach by providing its online stores with site content in 11 languages, local payment systems, eight currencies, size conversion and exclusive localized services for specific markets.
But as exciting as it is to be a global player, international shipping is not as simple or as inexpensive as shipping domestically. Duties and taxes vary from country to country, and customers need the reassurance of a fast, hassle-free returns service. YOOX Group needed help streamlining international shipping, meeting customer needs, and reducing costs.
UPS simplified customs clearance by grouping shipments destined for one country into a single shipment. This reduced the costs for warehousing, inventory, and shipping, while improving customer satisfaction with consistent on-time deliveries.